Long hold times and high abandon rates are damaging your business.

QBypass can boost your call centre productivity by dramatically reducing call abandon rates, increasing sales and booting overall performance.

QBypass does this by automatically handling some calls like information pack requests, brochure requests, and lost card calls. It captures the caller’s spoken details and emails them directly to the relevant fulfilment department, without the intervention of a call centre agent.

QBypass also handles peaks in call traffic and spreads the load out over a longer period of time. This relieves the pressure on agents during peak periods and helps with staff resourcing.

QBypass works 24 hours / 7 days a week, so can also capture the details of out-of-hours callers

QBypass greatly enhances existing ACD systems.

So give your call centre a boost call Felltech today and ask for a free survey.